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Clarizen:Digitalcore Success Story

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Founded in Australia in 2009, provides core analysis services to the oil and gas industry. With fifteen employees, the company serves a niche market providing digital core testing and analysis on geological samples. Digitalcore is an international company serving clients located across the globe, including the Middle East, Australia, and the Americas. Using advanced x-ray technology, Digitalcore constructs 3-dimensional images of samples and works on predicting physical parameters that are of interest to its clients. Clients make decisions of whether to invest millions of dollars on a project or not based on analysis provided by Digitalcore.

Robert Sok, Program Manager at Digitalcore, explains that the typical Digitalcore projects involve receiving a collection of samples, anywhere between 2-40 millimeters in diameter each, and then conducting tests on the sample. Every project is primarily composed of two components: a technical component for creating the 3D imaging; and a software component for analyzing the 3D data. The company's analysts work in-house on the software component while the company's technical staff works off-site in laboratories, running the physical experiments.


Industry
Professional Services
Location
Australia
Previous Solution
Excel, E-mail, Meetings
 


Requirements

  • Robust Solution
  • Cross-resource dependencies
 


Why Clarizen

  • Intuitive interface
  • Customization capabilities that fit Digitalcore projects
 


Results

  • Project transparency
  • Resource allocation usage
  • "The amount of errors, double-work, the amount of things that haven't been done, has been drastically reduced"
 


The Challenge

Prior to Clarizen, Robert and his team members were not using a professional project management solution. They relied mostly on Excel spreadsheets, frequent meetings, and ongoing emails to handle the project workload. As the company continued to grow and the projects became more complex, Robert and a fellow Digitalcore colleague began searching for a robust project management solution that could handle multiple projects and cross-resource dependencies.

The Solution

Digitalcore projects run between six weeks to a few months and at any given time at least five projects are running in parallel. Projects involve many different steps which are interdependent on other tasks occurring simultaneously. Also, in some cases a project lies dormant for a while because it is waiting for results from an experiment to come in. Because of the interdependencies between teams, and especially since not all team members sit in the same office, it is very important for Digitalcore team members to keep track of what is going on. "We use Clarizen to help us figure out what one group has done so that the other group is completely informed and can continue the work process. Clarizen builds a formal structure for all the components and as a result, everybody gets a clear understanding of the project's progress".

Clarizen has improved Digitalcore's productivity. "Before using Clarizen, when we reached a project's deadline we would usually look back and realize that certain tasks were overlooked or incomplete. Now that doesn't happen: the amount of errors, double-work, the amount of things that haven't been done, has been drastically reduced" says Robert.

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